FAQ's
Artwork
Q: How do you create your artwork?
A: JT Ojerio, the artist behind Aloha de Mele, uses two different methods to create her artwork. The first is digitally live brush the second is pencil/charcoal on paper. While she sometimes uses oil and acrylic paint, they are not available to the public yet.
Q: Are you accepting custom artwork?
A: JT is currently excepting professional licensing/commercial work and personal projects on a limited basis. Please contact us about commissions through here.
Q: The print I'm interested in isn't framed, but I would like to have it framed. Is that possible?
A: We do not currently offer frames for our prints. Because all prints are standard sizes, they should be able to fit in most frames you can find at a local retail store like Target or IKEA. However, working with a local frame shop is the best way to ensure your print is framed to your liking.
Q: How do I care for my print?
A: The best way to keep your print matted or loose print in good condition is to frame it. We also recommend to not hang your artwork in direct sunlight.
Q: I love your prints, but I'm interested in a custom size. Can you have one printed for me?
A: It might be possible depending on the print. Please contact us with the print and size you are interested in and we will send you a quote.
Representation
Q: I'm visiting Hawaii, where can I find your art?
A: We are stoked for you to visit the beautiful islands of Hawai'i and we hope you find it just as inspiring as we do! To see where you can find JT Ojerio's art check out our vendors or visit her studio at 677 Ala Moana STE 905 Honolulu, HI 96813.
Q: How can my store become a stockist?
A: Please send us an email at info@alohademele.com with information about your shop to see if it's the right fit for us both! All accounts are wholesale with $300 minimum orders.
Q: Do you license your work or do collaborations with brands?
A: We would love to hear more! Please end us an email at info@alohademele.com with more information about your brand and project.
Shipping and Returns
Q: How long does it take to receive my order?
A: Please note that most prints are made to order and can take up to 10 business days to print. It takes 3-5 days for shipping to the mainland United States. International orders can take 3-4 weeks for delivery and even longer if it gets held up in customs, so please make sure to double check that your shipping address is correct.
Q: Do you ship internationally?
A: Yes, we ship world-wide! You can order directly through our website. Please note there may be shipping restrictions on your country and you are responsible for extra taxes and duties upon delivery.
Q: What happens if my art is damaged during shipping?
A: Please email us within 48 hours of receiving your print and it arrives damaged. We will contact our shipper for an insurance claim and then ship you a replacement. Please note, we pack our orders with the utmost care, but damages can still occur and are out of our control.
Q: Do you accept returns?
A: We do not accept returns. All sales are final.
